F.A.Q.

No, all functions are online. You don’t need to install anything.

Yes, our service works with just about every mobile number in the world.

Yes, that’s possible. We offer a public service for which no special authority is required.

No, only mobile numbers can be located. If you need to look-up a landline, look for a reverse number lookup on google.

Yes, this should be possible with our GPS-Trace, provided the thief opens the SMS. Should the thief open our SMS out of curiosity, then can turn on the GPS antenna and find the exact location. CellTrack will then Email you this location within seconds. Except for location, you will also get a email with the phone’s IP address. If it concerns a WIFI connection ,then the police can request the telecom provider to provide the address of that subscriber and get you your phone back.
As a free alternative, can first try to locate your phone via the Google / Apple.com. If you own an iPhone, you could use the 'Find My iPhone' function in iCloud to determine the exact position. If you own an Android, you could try to log in to your google account and find your phone via their free service.

You can trace the location of your mobile phone in two ways: with the Telecom-Trace and with the GPS-Trace.
The Telecom-Trace can show you if the phone is located in another country and the GPS-Trace can give you the exact location.

From the top menu select 'Trace Location’. After that you can select either the Telecom Trace or the GPS Trace. After entering the phone number, press ‘Send’ or ‘Retrieve Location’.
Please watch these videos for more information:
GPS Trace: https://youtu.be/kAORoqI31zk
Telecom Trace: https://youtu.be/2ohxV2VrJeo

The Standard trace will work immediately and goes undetected by the phone user.
The standard trace will retrieve real time information like the country the phone is in and information about the telecom provider that the phone is using.
The Telecom trace can also look up the user’s name ,home address, sex, picture, job and much more.

A disadvantage to this trace is that some telecom providers block location tracing nowadays. This means that a Telecom Trace might show that a mobile phone is in its home country while in reality it is in another country.

- The GPS trace can provide you very accurate location details. However, interaction from the phone user will be required. This meant that the phone user must open a SMS and click on its contents.

When you execute a GPS Trace, a SMS is sent to the mobile phone.
As soon as the contents is opened, CellTrack will try to find out the exact location by turning on the GPS antenna and localising its IP address. Whether or not the GPS trace succeeds, depend on the interaction with the phone user. Whenever the GPS trace succeeds, you will receive two emails The first one containing an estimated location based on the phone’s IP address and the second one containing the exact location acquired from the phone its GPS antenna.

Our SMS service differs from others in that we allow you to enter any desired name or number in the ’from’ field. This means that the receiver will think the SMS was sent by : ‘Anonymous, ‘God’ ‘Your-name’ or anything else imaginable as long as it is in accordance with local legislation.

A Flash SMS is a special kind of SMS that is automatically opened by the receiving phone and will occupy the entire screen (on most phones). Therefore the receiver cannot avoid reading the message you sent . The message will block the phone screen until the phone user has read and dismissed the message. A flash SMS cannot be saved on IOS . Once the receiver presses ‘Dismiss’ the message will disappear. Some android devices do have an option to save the message. You can choose to be completely anonymous when using a Flash SMS.

A Voice Message is a way to:
- surprise someone with a nice/funny message
- send a message while you stay anonymous.

A Voice Message works in the following way:
1 – You enter the telephone number of the person that you want to reach.
2 – You enter the telephone number you want the receiver to see on their screen.
3 – You write the message you want the receiver to hear.

CellTrack will call the number you specified and the receiver will see an incoming call from the phone number you wanted him/her to see. As soon as the receiver picks up, CellTrack reads the message aloud in the voice that you have selected. You can also repeat the message a few times if wish.

To get a location, we need the person to open the tracking link inside the SMS.
As long as this does not happen, CellTrack cannot activate the built-in GPS.
Sometimes the phone is turned off or the phone number is no longer active.
If this is the case, the SMS will not arrive on the phone.
You can check the status of the SMS you sent. To do this log-in to CellTrack and select “Account history” from the menu. Scroll down until you see “GPS Trace history”. At the end you can find the status.
If a phone was offline, the SMS will be delivered as soon as the phone is switched on again.

When you get only one email, it means the person opened the SMS and clicked on the tracking link.
However, access to the built-in GPS was blocked of the GPS was disabled. Newer phones tend to do this and there is no way to bypass this.
What you can do is send another GPS-Trace with a different topic at a time when you think the phone will be connected to WIFI. Sometimes it takes a second try to get good results!

When we calculate the location of a phone, we use IP address information to do so..
The IP-address is an address that is specific to that phone only.
This can work pretty well when someone is using WIFI at the moment of the trace.
If the person is using GPRS or 4G the results can be less accurate as the IP is bound to a much larger area. Of course this differs from city to city.
Something else that can cause a wrong location to be sent to you is a so called VPN.
A VPN is a computer in the middle that protects the phones real IP from being traced.
The owner of the phone may have installed VPN software , but some phone companies also do this for their customers.
In the first email we send you, you can see to what company the IP belongs.
You can look up this company and find out if it’s a VPN provider or not.

When we grab the exact location of a phone, we do so by activating the GPS that is built in to the phone. We use the original coordinates and do not edit this in any way. If the address is off by a couple of kilometers, than this is the result of bad reception. Sometimes when inside a building, reception can be pretty bad. In such case the phone will use it’s last know location. This can be a couple of kilometers away from the actual location. If this happens you could try sending another GPS-Trace at a later time.

Unfortunately this happens. Some people don’t trust links that are received via SMS.